What is CS Resuh?

CS Resuh is a new open Community that focuses on best practice, ideas and social directions of defining and implementing Customer Success teams, focusing on key metrics such as diversity and inclusion and core skill sets within Digital Transformation. We help visualise that direction within an organisation by working closely as a partner to a establish strong relationship from the start.

We also offer 121 sessions for job seekers, focusing on helping individuals get the job they want by offering interview success coaching, CV advice & refresh and mentoring.

So what does Resuh mean or stand for? Well Resuh is a Verb that stands for: "The part of speech that expresses existence, action, or occurrence" We exist & create action so this verb was perfect! It is also an acronym for REcruiting SUperHero!

Everybody from all walks of life can contribute, if fact that is what this page promotes and is all about. You are free to take value from the content provided and resourced as well as offer further ideas and solutions on how best D&I is introduced and platformed within your own organisation or team. We want this community to grow and develop at a organic pace, where the main focus is community, sharing, kindness, openness and understanding.

What is Customer Success?

In simple terms, customer success is all about helping a customer achieve their desired outcome.

This could involve providing guidance on how to use a product, offering advice on best practices, or even just acting as a sounding board for ideas. However, customer success is more than just providing support; it's also about ensuring that the customer is able to get the most value out of your product or service.

This often involves strategic planning and advice, as well as acting as a partner to help the customer navigate any challenges they may encounter. Ultimately, the goal of customer success is to ensure that the customer is able to achieve their goals, and that they continue to see value in your product or service long after they've made their purchase.

Customer success is a new and exciting career path with a lot of potential. Customer success managers are responsible for making sure that their company's customers are happy and successful. As the name suggests, this is a highly customer-focused role that requires excellent communication and problem-solving skills. If you're looking for a career that is both challenging and rewarding, customer success might just be the perfect fit for you.

Get in touch if you are looking for new opportunities in this space. RESUH partners with many up an coming start ups that are building out their core Customer Success team. So if you are looking for your first role, or perhaps you want to use all that experience and set up a customer success function from scratch, reach out!

What is Diversity?

Diversity is any dimension that can be used to differentiate groups and people from one another. In a nutshell, it’s about empowering people by respecting and appreciating what makes them different, in terms of age, gender, ethnicity, religion, disability, sexual orientation, education, and national origin.

Each individual in an organisation brings with them a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. The power of diversity can only be unleashed and its benefits reaped when we recognise these differences and learn to respect and value each individual irrelevant of their background. 

It means understanding one another by surpassing simple tolerance to ensure people truly value their differences. This allows us both to embrace and also to celebrate the rich dimensions of diversity contained within each individual and place positive value on diversity in the community and in the workforce..